Whether you are an Owner staying in your villa, or an exchange or rental Guest, it is important to us that you find your accommodations pleasant and enjoyable. If there is anything we can do to make your stay more enjoyable, please do not hesitate to call your property management company, Southwind Management.

Our professional staff is always available to meet your needs and expectations. Please utilize this Guest directory to better familiarize yourself about services, important instructions, and helpful information about our area. We make every effort to keep these Directories up to date but there may be changes to information that have not yet been updated. We apologize in advance if you find any discrepancies. If, for any reason you require immediate attention, please contact our guest services staff by dialing “0” for the resort operator.

Enjoy your stay!

Sincerely,

The Management and Staff

Southwind Management Division
P.O. Box 6685 – 35 DeAllyon Avenue
Hilton Head Island, SC 29938

(843) 785-3355
(843) 341-3721 Fax

RESORT PHYSICAL ADDRESS:
45 Waterside Drive

 Click here to download map as a PDF

Click here to fill out your comment card.

All of us at Spinnaker Resorts have only one job to do: that is to provide you with the best vacation experience possible.

To help us achieve this goal, we ask that you provide us feedback regarding the services provided and the quality of the resort facilities.

Please take a minute to share your comments and suggestions by filling out your Comment Card found in this link.

Please see the white board at the Center for a list of daily activities and times.  Summer hours are 8:30 a.m. to 11:00 p.m.  Children under the age of 15 must be accompanied by an adult in the Activity Center.

There are multiple “public use” computers and printers for use by Guests/Owners located inside the Activity Center.  All outdoor games and equipment should be checked out from the Activity Center.

There is an exercise room in the Activity Center with workout equipment for the use of Guests/Owners.  Children under the age of 13 are not permitted to use exercise equipment.

Please clean up after yourself as a courtesy to others.  Smoking is not permitted inside the Activity Center.

All Owners/Guests are welcome to participate in the scheduled events and activities at the Waterside Resort. Use the links on this page to check activity availability or to reserve an activity.

Please be aware that activities are seasonal and may not be available year round.

• Dolphin Cruise-Check Availability/Make Reservation
• Sunset Cruise-Check Availability/Make Reservation
• Hilton Head Island History Tour-Check Availability/Make Reservation
  •  Preview the History Tour/Watch our Activity and Recreation Department video

Click here to download the latest schedule of Activities.

Owners and Guests of Waterside, Southwind, Carolina Club, Egret Point and The Cottages can enjoy the Activities at Waterside

Click here for directions to Waterside

Click here to download the latest schedule of Activities.

If your A/C is blowing hot air or is non-functional, please check the circuit breaker first. If this is not the problem, please call Resort Services at (843) 341-4242 or by dialing “0” from your villa phone.

DO NOT Feed the alligators. 

Fines could exceed $1000± for feeding alligators, but it is also dangerous for both the humans and the alligator.

Alligators that have been fed will become more aggressive and less fearful about approaching humans and may need to be removed and disposed of by wildlife authorities.

Please enjoy all of our beautiful wildlife but respect all the animals in the wild by not feeding or harassing them.

Please help preserve the natural ecology of our area by disposing of your litter properly, using designated beach accesses, by not walking across the dunes, and by not removing live creatures such as sand dollars and starfish from the beach.

If you dig a hole or build a sandcastle, please fill in your holes and demolish your sandcastle before leaving the beach to help our nesting sea turtles and their hatchlings survive.

There are 6 public beach parks for your enjoyment.

Parking is on a first come/first served basis.

For more information and directions, call the Town of Hilton Head Island Beach Information Services at (843) 342-4580 or click here.

• Alder Lane (south-island): restrooms, meter parking
• Burke’s Beach (mid-island): tennis courts and restrooms by the tennis facility (park at Chaplin Community Park parking lots)  (246 Free Public Parking Spots)
• Coligny Beach (south-island): beach matting, restrooms, free parking, playground, seasonal life guards, seasonal beach rentals (390 Free Public Parking Spots)
• Driessen Beach (mid-island): beach matting, restrooms, meter parking, playground, seasonal life guards, seasonal beach rentals, pavilion, grills (168 Metered Public Parking Spots)
• Folly Field Beach Park (mid-island): restrooms, meter parking, seasonal lifeguards, seasonal beach rentals  (55 Metered Public Parking Spots)
• Fish Haul Beach Park (north-island): restrooms. free parking (93 Free Public Parking Spots) *Fish Haul is not an ocean side beach and the waterfront is much more shallow and tide dependent than the other beaches. Best place for searching for sea shells!

To the Beach by Walking/Bike Path: The beach can be reached via a short walk or bike ride from the Waterside Activity Center. Travel down Avocet Road (the road located directly to the left of the Activity Center). This road crosses over Lagoon Road and continues along side of Coligny Plaza. At the second stop sign on Avocet (1st at Lagoon Road and 2nd at North Forest Beach Road) continue down the road to the right a short distance (this is North Forest Beach Road) and follow the cross walk across North Forest Beach, just before the traffic circle. Take the path to the right alongside the traffic circle to the Coligny Beach access.

To the Beach by Car: There are two entrances to Waterside by Spinnaker resort and you can drive to the Coligny Beach access from either entrance/exit.

From Avocet Road:   Take the road that runs along the side of the Activity Center toward the south (Avocet Road).  At the stop sign turn right on Lagoon Road and go straight through the stoplight to the Free Beach Parking.  If you wish to drop some of your party off closer to the beach first, turn left at the stoplight onto Pope Avenue to the roundabout and go half way around the traffic circle to the drop off lane at the Coligny Beach main entrance.  This lane eases you on and off the circle. After drop off, to park in the free parking lot, get back on the circle and take the 2nd right off the traffic circle back onto Pope Avenue.   Go to the stoplight at Lagoon Road and turn left into the Free Beach Parking lot.

From Waterside Drive: At the main entrance/exit to Waterside by Spinnaker, cross over Pope Avenue and go left. You will be on Pope Avenue. Get into the right lane and turn right at the stoplight into the Free Beach Parking just past Celebration Park.  If you wish to drop some of your party off closer to the beach first, turn left onto Pope Avenue, go all the way to the roundabout and then half way around the traffic circle to the drop off lane at the Coligny Beach main entrance.  This lane eases you on and off the circle. After drop off, to park in the free parking lot, get back on the circle and take the 2nd right off the traffic circle back onto Pope Avenue.   Go to the stoplight at Lagoon Road and turn left into the Free Beach Parking lot.

See Copy and Fax Service for additional information.

Copies and facsimiles are available at the Waterside Front Desk for $.50/page both to send and to receive.

Please contact a member of the Activities staff at the Recreation Cabana for fishing and crabbing gear for rent and fishing bait for sale.

S.R Hotel Fitness Center

Owners/Guests may also use the health and fitness facility at the S.R Hotel from 8:00 a.m. until 9:00 p.m. at no charge.

The Fitness Center offers various cardiovascular equipment, weights, an indoor heated pool and a hot tub.

All villas have a washer and dryer for your use. Please shake sand and dirt from towels before washing as it may cause the washer to malfunction. Please do not hang clothing or towels from balconies. Daily or mid-week housekeeping service is available if arranged in advance and is an additional charge to the Guest. Charges for additional housekeeping services are listed on the next section. Should you require additional linens, blankets or towels, or have other housekeeping needs please call (843) 341-4242 or dial “0” from your villa phone.

Contact Resort Services at (843) 341-4242 or by dialing “0” from your villa phone 24 hours prior to the requested day of maid or linen service.

Payment will be due at the time of your request.

Please note that these maid and linen services are scheduled at either 10:30 a.m. or 1:30 p.m. only. When making your request please specify your choice of time for the service.

Mailing Address
Southwind Management
Attn: Name and Unit #
P.O. Box 6685
Hilton Head, SC 29938

Fed Ex/UPS/Packages
Southwind Management
Attn: Name and Unit #
35 Deallyon Ave
Hilton Head, SC 29928

1 Bedroom Villa: 4 persons
2 Bedroom Villa: 6 persons
3 Bedroom Villa: 8 persons

Please Note:  Exceeding the maximum number of occupants will result in requesting the excess occupants to depart from the villa immediately.

We encourage you not to leave valuables in your car and to always lock all the door(s) to your villa whether you are in the villa or away.

Always find out who is at your door before allowing access. If you feel uncomfortable, call Resort Services (dial “0” from your villa phone) or the local Sheriff’s Department at (843) 255-3300 for assistance in verification of the visitor.

Neither Southwind Property Management nor the Owners Association are responsible for personal articles.  Lost or stolen items should be reported to Resort Services or to the local Sheriff’s Department at the non-emergency number (843) 255-3300.

In the semi-tropical climate of the Lowcountry, bugs and insects are a fact of life even though all villas are treated monthly. Guests are asked to cooperate with the technicians to allow them access for the scheduled treatments which take only a few minutes.

Contact us locally at (843) 785-3355, Ext. 5292, or if you prefer email, our email address is [email protected].

Whatever your vacation plans include, Spinnaker Resorts – Spinnaker Vacation Rentals has something for everyone.

Spinnaker Resorts Owners, if you are unable to vacation during your ownership week and want to place your villa in our rental market, please contact the rental office for details at (800) 504-8823.

Effective 2016 the smoking policy has been amended to include no smoking of e‐cigarettes and smoking will no longer be permitted on the pool deck/s or the unit balconies.

Effective 2011, no owner, family member, tenant, resident, guest, business invitee, or visitor shall smoke cigarettes, cigars, or any other tobacco product within the vacation unit. Smoking will only be permitted on the balcony area of each unit.

If found that an Owner and/or Guest has violated this policy a fine of $150 for a professional cleaning of the unit will be charged to the Owner and/or Guest who is registered at the Resort.

If the next occupant to this unit must be relocated due to the smoke smell, the previous occupant will also be charged for any additional fees that may be incurred by the relocation.

ALL Pools & Hot Tubs will be closed at DUSK.

Pool Hours are now 9:00 a.m. until DUSK. Please follow all posted rules. There is no lifeguard on duty; you are swimming at your own risk. Never leave children who are not water safe unattended around pools. There is no glass permitted in the pool/hot tub area. Plastic pool tumblers are provided in every unit so that you may drink beverages by the pool.

Please have non-potty trained children use swim diapers. Even bathing suits with the diaper sewn into the lining tend to stretch out at the legs allowing leakage. The most common cause of fecal contamination in pools is from young children who are not properly dressed for swimming. If contaminated, South Carolina State health and safety rules require that the pool must be shut down for a minimum of 24 hours.

No personal flotation devices are allowed in the resort pools including rafts, float chairs, tubes and loungers (infant floats are allowed).  Clear inner tubes, swim hammocks and swim noodles are provided on the pool deck and at the Recreation Cabana for guest use.  Please do not remove these from the pool deck and return them to their holding racks when not in use.

ALL CALLS 9 + 1 + (area code) + number No Charge

Calling Card 9 + 1 + instructions on card No Charge

Toll Free Calls 9 + 1 + number No Charge

International, Canada, 9 + Calling Card Calling Card Required

Caribbean Nations Operator 9 + 00

Emergency 9 + 911

SPEED DIAL NUMBERS

20 Hargray Customer Service

66 To Voice Mail – your code is 1234

13 Owner/Guest Services

14 Activities Center

18 S.R Hotel Fitness Center

19 Resort Sales

0 Resort Operator/Resort Services

0 Maintenance Department

0 Housekeeping

Click here to download this list as a PDF

Please note that we have no control over changes to the cable line up and make every effort to have an accurate listing in our Directories.

For the most current up-to-date listing please tune in to the “Guide” channel provided by the cable company. (42.1)

1) Turn on Power to TV and DVD Player
2) Insert DVD
3) Press Input Button on TV Remote and select “AV1” and push the enter button.
4) If your DVD is not playing, push the input button again and select then next option after “AV1”, which should be “AV2”, and press enter. If your DVD is still not playing, continue this process of selection each input option until your DVD plays.
Please note: If you continue to have difficulty with your DVD player, please dial “0” from your villa phone for more assistance.

Flatware
Each five (5) piece flatware Set includes:
Dinner Fork
Salad Fork
Dinner Knife
Teaspoon
Tablespoon

Glassware
Beverage
Rocks
Juice
Wine
Pool Tumblers are plastic

Dish Sets
Dinner Plate
Salad Plate
Bowl, and Coffee Cup

Cookware
Small Pot w/Lid
Teflon Frying Pan
Pan Glass Baking
Pan Medium Pot w/Lid
Small Steel Frying Pan
Cookie Sheet
Dutch Oven w/Lid
Casserole Dish w/Lid
Broiler Pan

Utensils
Basting Spoon
Scissors
Rubber Spatula
Kitchen Knives (set of 3)
Slotted Spoon
Meat Fork
Cork Screw Turner
Whisk
Ladle
Vegetable Peeler

Miscellaneous Kitchen Items
Can Opener-Manual Pyrex Measuring Cup
Tea Kettle
Colander Measuring Spoons
Juice Pitcher
Cutting Board
Mixing Bowls (set of 3)
Juice Can Opener
Steak Knife Set
Grater

Countertop Appliances
Blender
Microwave Oven
Electric Can Opener
Coffee Maker
Toaster

Household Items
Kitchen Towels/Dish Cloths
Fire Extinguisher
Coaster Set
Pot Holders
Ashtray
Stereo w/CD Player
Iron/Ironing Board
T.V.s (1 in LR & 1 per BD)
Place Mats
Broom/Dust Pan
DVD Player
Vacuum Cleaner
Mop/Pail
Clock Radio (1 per BD)

Towels
Each towel set includes:

(2) Bath Towels
(1) Hand Towel
(1) Wash Cloth

1 BD – (4) sets
2 BD – (6) sets
3 BD – (8) sets)

Pool Towels and (1) Bath Mat per Bathroom also provided

Bedding/Miscellaneous
Mattress Pad, Blankets, Sheet sets & Bedspread – 1 per bed

Pillows – 3 per King bed, 1 per twin, 2 per sofa bed

(Note: sofa bed pillows/linens in Master Closet)

Starter Housekeeping Supplies
Dishwasher Powders (5)
Coffee (1) Bath/Hand Soap
Liquid Dish Soap (1) Coffee Filters (10)
Body Lotion
Laundry Detergent (1)
Kleenex (1)
Shampoo
Toilet Tissue – 2 per Bathroom
Trash Bags – 5 Large and 5 Small

Items Upon Request
Hairdryers, Foil Roasting Pans and Electric Hand Mixers.

Also available – Extra Pots, Sauce Pans, Baking Pans, Hangers and Plastic Storage Containers

 Click here to download map as a PDF

HERITAGE GOLF
Shipyard Golf Club (843) 689-4653
Barony Course (843) 689-4653
Robber's Row Course (843) 689-4653
Planters Row Course (843) 689-4653
Oyster Reef (843) 689-4653
Robert Cupp Course (843) 689-4653
Arthur Hills Course (843) 689-4653

PALMETTO DUNES
George Fazio Course (843) 785-1138
Robert Trent Jones Course (843) 785-1138
Arthur Hills Course (843) 785-1138

HILTON HEAD PLANTATION
Country Club of Hilton Head (843) 681-4653

INDIGO RUN
Golden Bear of Indigo Run (843) 689-2200

OFF ISLAND (Bluffton)
Old South (843) 785-5353
Island West (843) 689-6660
Pinecrest (843) 757-8960
Eagles Pointe (843) 757-5900
Crescent Pointe (843) 706-2600
Hilton Head National (843) 842-5900
Hampton Hall (843) 815-8720
Hidden Cypress (843) 705-4999
Okatie Creek (843) 705-4653
Rose Hill (843) 757-9030
Old Carolina (843) 757-8311

DAUFUSKIE ISLAND
Melrose (843) 422-6963

>> NORTH END OF HILTON HEAD ISLAND

Hilton Head Island Recreation Center:
20 Wilborn Rd, Hilton Head Island, SC, 29928
(843) 681-7273
www.islandreccenter.com

Hilton Head Island Recreation Center is one of the most popular places to play pickleball in Hilton Head Island, SC. There are 5 outdoor concrete courts. The lines are permanent, and portable nets are available. The facility includes amenities like restrooms, water, and lights. A one-time fee is required to play. Reservations are not available.

Hilton Head Island Beach and Tennis Resort:
40 Folly Field Rd, Hilton Head Island, SC, 29928
(843) 842-0079
www.hhibeachandtennis.com

Hilton Head Island Beach and Tennis Resort is a place to play pickleball in Hilton Head Island, SC. There are 6 outdoor hard courts. These are dedicated courts with permanent lines and nets. A one-time fee is required to play. Amenities include restrooms, food, water, wheelchair accessibility, lights, a pro shop or equipment store, and trainers or lessons.

>> MID HILTON HEAD ISLAND

 Palmetto Dunes Tennis & Pickleball Center:
6 Trent Jones Ln, Hilton Head Island, SC, 29928
(888) 926-8784
www.palmettodunes.com

Palmetto Dunes Tennis & Pickleball Center is a place to play pickleball in Hilton Head Island, SC. There are 24 outdoor hard courts. These are dedicated courts with permanent lines and nets. Players have access to restrooms, water, lights, trainers or lessons, and a pro shop or equipment store. A one-time fee is required to play. Reservations are available.

Chaplin Park:
37 Castnet Dr, Hilton Head Island, SC 29928
(843)342-4580
www.hiltonheadislandsc.gov

Come play pickleball at Chaplin Park in Hilton Head Island, SC! There are 4 outdoor hard courts. The lines are permanent, but you'll need to bring your own net. Players have access to restrooms and water. The courts are free.

NEW - Public pickleball courts are now available at Hilton Head Park.

Recently acquired by the Town of Hilton Head Island from Beaufort County, Hilton Head Park - also known as Old Schoolhouse Park - is located on the north end of the Island off of William Hilton Parkway.

This small neighborhood park borders a tidal marsh and features six pickleball courts that have recently been resurfaced, a basketball court, open fields that can be used for soccer or football practice, and a parking lot.

152 William Hilton Parkway
Hilton Head Island 29926

Hours
Monday thru Sunday 6 am - 9 pm
Winter Hours (Daylight Savings Time Ends)
Monday thru Sunday 6 am to 6 pm

>>SOUTH END OF HILTON HEAD ISLAND

Cordillo Tennis and Pickleball Courts:
104 Cordillo Pkwy, Hilton Head Island, SC
www.islandreccenter.org

Come play pickleball at Cordillo Tennis and Pickleball Courts in Hilton Head Island, SC! There are 4 outdoor hard courts. The lines are overlaid on a tennis court, so the net is a little taller than a normal pickleball net. The courts are free. Reservations are not available.

Hilton Head Island Motorcoach Resort:
133 Arrow Rd, Hilton Head Island, Sc 29928
(843) 785-7699
www.hhimotorcoachresort.com

Come play pickleball at Hilton Head Island Motorcoach Resort in Hilton Head Island, SC! There are 6 outdoor hard courts. These are dedicated courts with permanent lines and nets. The facility includes amenities like restrooms. A one-time fee is required to play. The courts cannot be reserved.

Sea Pines Racquet Club:
5 Lighthouse Ln, Hilton Head Island, SC 29928
(843) 363- 4495
www.seapines.com

Sea Pines Racquet Club is a place to play pickleball in Hilton Head Island, SC. There are 6 outdoor clay courts. These are dedicated courts with permanent lines and nets. Players have access to restrooms, water, and lights. The courts can be reserved. A one-time fee is required to play.

There are 12 well-maintained public recreation parks around the island for all to enjoy. For more information regarding scheduling, call the Island Recreation Center at (843) 681-7273.

• Barker Field: baseball fields, multi-purpose fields and restrooms
• Bristol Skate Park: roller hockey court (doubles as basketball court), skate park, restrooms
• Celebration Park: 10-acre park with a Perimeter Walk located near Coligny Beach, with the Sand Box Children’s Museum, an event pavilion, a wading pool and interactive pirate ship at the Adventure Playground, fitness stations, lagoons, restrooms, free parking
• Crossings Park: baseball fields, soccer fields, meadow, playground, trails, picnic areas, restrooms
• Fish Haul Park: nature trail, boardwalk, picnic area, restrooms
• Green Shell: playground, picnic area, historic site, basketball court, boardwalk, restrooms
• Hilton Head Park: tennis courts, basketball court, soccer field
• Honey Horn Plantation: Community Events, nature displays and installation sculptures
• Island Recreation Center: ADA compliant restrooms, multi-purpose field, pool, gym, and playground
• Jarvis Creek Park: freshwater fishing, dock, playground, meadow, picnic area, grills, swings, paved pathways, trails, restrooms
• Shelter Cove Community Park: walking and biking trails, view of Broad Creek, picnic area, community events

The following Public Facilities are managed by the Island Recreation Center.

For more information, please call (843) 681-7273.  *Some Resort Facilities listed may be private or off-island, please call for more information first.

Please help preserve the natural ecology of our area by disposing of your litter properly, using designated beach accesses, by not walking across the dunes, and by not removing live creatures such as sand dollars and starfish from the beach.

If you dig a hole or build a sandcastle, please fill in your holes and demolish your sandcastle before leaving the beach to help our nesting sea turtles and their hatchlings survive.

There are 6 public beach parks for your enjoyment.

Parking is on a first come/first served basis.

For more information and directions, call the Town of Hilton Head Island Beach Information Services at (843) 342-4580 or click here.

• Alder Lane - See Map / Directions (south-island): restrooms, meter parking
• Burke's Beach - See Map / Directions (mid-island): tennis courts and restrooms by the tennis facility (park at Chaplin Community Park parking lots)  (246 Free Public Parking Spots)
• Coligny Beach - See Map / Directions (south-island): beach matting, restrooms, free parking, playground, seasonal life guards, seasonal beach rentals (390 Free Public Parking Spots)
• Driessen Beach - See Map / Directions (mid-island): beach matting, restrooms, meter parking, playground, seasonal life guards, seasonal beach rentals, pavilion, grills (168 Metered Public Parking Spots)
• Folly Field Beach Park - See Map / Directions (mid-island): restrooms, meter parking, seasonal lifeguards, seasonal beach rentals  (55 Metered Public Parking Spots)
• Fish Haul Beach Park - See Map / Directions (north-island): restrooms. free parking (93 Free Public Parking Spots) *Fish Haul is not an ocean side beach and the waterfront is much more shallow and tide dependent than the other beaches. Best place for searching for sea shells!

By car:  Upon exiting the resort take the 2nd exit off the roundabout onto Gum Tree Road.  Turn left onto Hwy 278 Business/William Hilton Parkway, go about 3.5 miles and turn left at the signal light onto Folly Field Beach Road.  Follow signs to the metered parking at Folly Field Beach Park.

If you take the next left off Hwy 278 after Folly Field Road onto Bradley Beach Road, follow the signs to free or metered parking at Driessen Beach Park.

The next left turn further east along Hwy 278 Business is Burke's Beach Road that leads to the public access meter parking and other recreational facilities, including restrooms by the tennis facility.

Coligny Beach on the south end of the island is nearest to shopping and restaurants.  The quickest route is via the Cross Island Parkway.  Please call the Front Desk for more directions or for beach shuttle information.

Beach Prohibitions - Town of Hilton Head Island

NOT Allowed on the Beach, Dunes or Adjacent Waters

• Possession or consumption of alcohol, beer or wine
• Littering (items left overnight will be removed)
• Glassware (bottles, containers, etc.)
• Shovels, except those that are made of wood and/or plastic and that are less than 30 inches in length and 6 inches in width
• Digging holes in the sand that are more than 12 inches in depth
• Leaving personal belongings on the beach overnight; if left, are subject to confiscation and disposal
• Shark Fishing
• Harming, harassing or removing any live beach fauna (sea turtles, birds, or their eggs; sand dollars, conchs, starfish, etc.)
• Damaging dunes, sea oats, or other dune flora
• Unauthorized motor vehicles
• Operation of motorized watercraft
• Unauthorized commercial activity, solicitation or distribution of handouts
• Unauthorized wearing of lifeguard emblems
• Fires and Fireworks
• Stunt kites or wind powered vehicles between 10 am and 6 pm form April through September
• Sleeping on the beach between midnight and 6 am
• Nudity
• Storage of boats on beach without a permit
• Beach goers are required to fill all holes so that the sand is returned to its original state before you leave the beach for the day.

NOT allowed in Designated Swim Areas April thru September from Sunrise to Sunset

• Fishing or surfcasting
• Surfboards, boogie boards, etc.
• Frisbees
• Use of balls or horseshoe games
• Stunt kites

Take a good look at that log floating in a pond because, chances are, it's not a log but an alligator. Alligators are indigenous to South Carolina and are found in lagoons, swamps and slow-moving streams. You will often see them sunning themselves on the banks of a lagoon. Do not go near them. Although they look like they are sleeping, they can move quickly and whatever you do, DO NOT feed or harass them.

PALMETTO BUGS

During your stay, you may encounter bugs that you have never seen before, the most common of which is the Palmetto Bug. These bugs live in palmetto trees and live oaks, not indoors. While Palmetto Bugs are native to the island, so are exterminators who conduct monthly Palmetto Bug termination treatments.
The bugs are approximately 2" long and have a hard outer shell. They do not bite, can do you no harm, but they do fly. If you encounter one of these in your villa, it is because it has flown in from the trees…so please do not leave your sliding doors open and remember to close doors as soon as you enter or exit the doorways.

DOLPHINS

It is hard not to be fascinated by these intelligent creatures that are so prevalent in coastal South Carolina’s waters. You will probably see them just offshore at any beach that you go to during your stay. In addition, there are many dolphin-watching boat excursions that leave from the Bluewater Dock (see Activity and Recreation Reservations section), the Shelter Cove Marina and from Harbour Town in Sea Pines.

SEA TURTLES

These magnificent creatures are on the endangered species list. They build their nests on the beaches of South Carolina, instinctively returning to the place of their birth to lay their eggs. Oceanfront units and homes are required to curtail their use of lights after 10:00 p.m. during turtle nesting season.

Please review the Preparation Guidelines to follow before putting your boat, water recreation equipment and fishing gear in to the local waterways.

Click here to download the Spinnaker Boat Prep Guidelines

Cross Island Boat Ramp - puts in at Broad Creek, 68 Helmsman Way

Broad Creek Marina Boat Ramp - puts in at Broad Creek, 97 Marshland Road

Beach City Self Storage

78 Beach City Road, Hilton Head Island, SC (843) 681-7333. Can accommodate up to 40’ trailer, storage based upon availability. Daily rates available.

Long Term

Public Storage

55 Matthews Drive, Hilton Head Island, SC (843) 681-7212. Can accommodate up to 20’ trailer (includes tongue). Monthly rates available.

Moss Creek Self Storage

3 Buckingham Plantation Drive, Hilton Head, SC (843) 837-2828. Can accommodate up to 24’ trailer. Monthly rates available.

Fuel service, deep water, transient, monthly and annual dock rentals are available. There is easy access to the Atlantic Ocean from this quiet and protected basin on the Intracoastal Waterway.

Hours of Operation: 8:00 a.m. – 6:00 p.m. (in season) and 8:00 a.m. – 5:00 p.m. (off season)

Working Channel – VHF: 12 Located on the Intracoastal Waterway at Mile Marker 557 and South Carolina Mark 20 / Monitor channel 16

Skull Creek Marina:
Hilton Head Plantation Waterway Lane, Hilton Head, SC (800) 237-4096 or (843) 681-8436

Berths to 200 feet, travel lift to boatyard and services available, concrete floating docks, on dock fire protection, individual dock boxes.
Hours of Operation: 8:00 a.m. – 6:00 p.m. (in season) 8:00 a.m. – 5:00 p.m. (off season)

Working Channel – VHF: 10 Located on the Intracoastal Waterway at Mile Marker 555, opposite day mark “9A” at Hilton Head Plantation. 17NM from #2 Port Royal Sound sea buoy and easily accessible, with no bridges between the marina and the ocean. 32° 14.8’N 80° 44.9’ W

Bluffton’s original square mile, situated on a bluff overlooking the May River, is now considered its Main Street historic district. The town’s boundaries have increased substantially over the years and even more acreage is being annexed into town limits.

Bluffton’s roots are firmly planted in the areas local artisans, so it is home to a number of galleries, potters and photographers. Bluffton also offers a variety of quaint shops and accommodations.

There are a number of churches and houses that are on the National Register of Historic Places. To reach the Bluffton Welcome Center call (843) 757-6293.

Directions: Take William Hilton Parkway (Hwy 278) off the Island through Bluffton, to Hwy 170. Go right on Hwy. 170 through town and take a right on Hwy 21 (Boundary Street). Follow Boundary Street to Bay Street, then take a right on Bay Street. Beaufort is approximately 39 miles away. Contact the Beaufort Chamber of Commerce and Visitors Center at (843) 525-8500 for area information.

This historic city blends the Old World and the new in the architecture of the historic district along the Ashley and Cooper Rivers. Built to take full advantage of the ocean breezes, old houses stand with their narrow ends right on the street, tiered wrap around porches are exposed to beautiful gardens filled with Lowcountry blossoms. Walking, trolley and horse drawn carriage tours are available to take in the beautiful scenery.

In the downtown area, there is an open air market known as the Slave Market, still standing from the Civil War era which is filled daily with local artisans and crafters. Wonderful shops and dining venues flank the Slave Market for a must see if you are visiting Charleston.

For adults and children alike, Charleston is also host to the South Carolina Aquarium and IMAX theatre; take an up close look at the Lowcountry’s native sea life.

Stroll along River Street, sit at an open-air establishment or enjoy the unique shops and dining along dynamic Broughton Street. Look for free First Saturday programs along the riverfront and other special events.

Directions: Follow Hwy 278 West to Hwy. 170 South. Then, take Hwy 170 to US-17 and bear left. Continue Southwest on US 17 to West Bay Street, then turn right (East). Take a left onto Martin Luther King Blvd. (NW Broad Street), which will take you to River Street. River Street is approximately 40 miles away. For more information please call the Savannah Chamber of Commerce at (912) 644-6400.

Vagabond Cruise (843) 363-9026
Harbour Town Marina
Vagabondcruise.com

Calibogue Cruises (843) 342-8687
Broad Creek Marina
daufuskieislandtours.com/companies/calibogue-cruises/

To get to the Hilton Head Airport, take a right on Beach City Road off Hwy 278 Business (Click here for Google Map).

Follow the signs to the Airport.

To get to the Savannah/Hilton Head International Airport, take Hwy 278 to I-95 South (Click here for Google Map).

The Airport exit (Exit 104) is clearly marked once you enter Georgia.

It is about a 50 minute drive, but you should allow extra time for traffic.

If, for any reason you require immediate attention, please contact our guest services staff by dialing "0" for the resort operator.

HOW TO MAKE A CALL

• ALL CALLS 9 + 1 + (area code) + number No Charge
• Calling Card 9 + 1 + instructions on card No Charge
• Toll Free Calls 9 + 1 + number No Charge
• International, Canada, 9 + Calling Card Calling Card Required
• Caribbean Nations Operator 9 + 00
• Emergency 9 + 911

SPEED DIAL NUMBERS

• 20 Hargray Customer Service
• 66 To Voice Mail – your code is 1234
• 13 Owner/Guest Services
• 14 Activities Center
• 18 S.R Hotel Fitness Center
• 19 Resort Sales
• 0 Resort Operator/Resort Services
• 0 Maintenance Department
• 0 Housekeeping

ORDERING FOOD

When ordering food via Get Grub or Pizza Delivery etc., please give them your gate code and arrange to meet outside your building.

1) Please place all patio/deck furniture and unsecured items in the villa.
2) Please close all draperies and blinds and lock all windows and doors upon departure.

Under South Carolina law, if a hurricane threatens Hilton Head Island, the Local Government will first issue a Voluntary Evacuation Order. At that time, Southwind Management will request that all Owners and Guests leave the resort in order to allow staff to prepare for the impending hurricane.

If the Governor issues a Mandatory Evacuation Order, all Residents and Visitors to the island are required to leave the island immediately and will not be able to return until the storm passes and local authorities allow re-entry to the island.

After the storm has passed and the Governor rescinds the Evacuation Order, call toll-free (800) 963-5023 for re-entry information.

When a storm is approaching the Island, you should listen to radio stations WGCO 98.3 FM, WYKZ 98.7 FM, WLOW 107.9 FM or watch the Weather Channel on Channel 6 for emergency information and instructions.

Beaufort County Hurricane Hotline (800) 963-5023
Hilton Head Island Fire Department (843) 682-5100 or 911 (in an emergency)
Beaufort County Sheriff (843) 255-3300 or 911 (in an emergency)

• Know where shelters are in our area
• Make sure your vehicle is fully fueled
• Bring Flashlights and extra batteries
• Consider a portable, battery-operated radio with spare batteries
• Bring a First Aid kit and manual
• Pack emergency food and water
• Pack essential Medicines
• Be sure to bring cash and credit cards

Call the Public Information Phone Systems (PIPS) (800) 256-8535 for shelter information.

This number will be activated once the Governor has issued an evacuation order, voluntary or mandatory.

During a declared emergency, the South Carolina Department of transportation will activate a toll free number for traffic and road conditions.

Call (888) 877-9151 during these emergencies for the latest road information.

Hilton Head Island evacuees will use both the William Hilton Parkway (US 278 Business) and the Cross Island Parkway toll facility (US 278).

As these two roads merge, a third lane will be formed by reversing flow on the inside eastbound lane of US 278. This lane will carry the traffic from the toll facility.

When US 278 reaches I-95, lane assignments will be as follows:

1. The right lane on westbound US 278 will exit to I-95 northbound.

2. The left lane on US 278 westbound will continue on US 278 towards the city of Hampton and eventually to the city of North Augusta.

3. The reversed lane will take SC 46 to US 321, then to SC 3 to SC 125 and onto North

Augusta.

Should a third lane not be necessary, then both lanes on US 278 will be routed to I-95 with the right lane to I-95 N then left lane continues on US 278.

(Note – during storms approaching from Florida and/or Georgia coastal areas, authorities may restrict access to most southbound interstates including I-95 S)

• Know where shelters are in our area
• Make sure your vehicle is fully fueled
• Bring Flashlights and extra batteries
• Consider a portable, battery-operated radio with spare batteries
• Bring a First Aid kit and manual
• Pack emergency food and water
• Pack essential Medicines
• Be sure to bring cash and credit cards

The State of South Carolina's Toll-free Public Information Phone System (PIPS) is provided to disseminate accurate evacuation and shelter information to visitors and citizens for South Carolina during a hurricane evacuation.

The toll-free number is (866) 246-0133.

RE-ENTRY HOTLINE (800) 963-5023

Check the local and state news sources for re-entering information.

If the Island is open for re-entry, please call your property location for specific information regarding your villa.

However, please consider there could be limited facilities open on the Island.

Due to the heavy tree cover and vegetation on the Island, it could take several days before the Island is back to operating at normal levels.

If you do have any of the following problems, the tabs in this section may help ease the pain.

In case of any emergency please dial 9+911 if you are calling from your villa phone.

Do NOT feed or tease them! Alligators can outrun a human for 25 yards.

If you encounter an alligator lazing in the sun quickly and quietly go the other way.

Lifeguards keep a bottle of vinegar solution to spray on stings.

Meat tenderizer works well too.

After 20 minutes, rinse with salt water.

Be aware that sting rays also enjoy the surf, so watch your step and "shuffle" aside if you spot one nearby.

Cuts and abrasions can result in serious infections.

Clean the wound with peroxide.

Medical treatment is advised.

Use a compression dressing just above the bite, NOT a tourniquet.

Please be aware that the island is home to copperheads, cottonmouths (water moccasins), and the rare rattlesnake or coral snake are occasionally sighted.

Aloe gels and sprays are available in pharmacies.

Ibuprofen may help.

Discuss surf conditions with beach attendants or check on advisories by calling the National Weather Service or clicking on the link in the next section "NATIONAL WEATHER SERVICE".

Do not swim alone and avoid swimming too far from shore.

Do not dive into the ocean unless you know the water depth.

Be especially cautious when the surf is high.

       Coastal Waters Forecast - Charleston to Savannah

Do not swim alone and avoid swimming too far from shore.

Do not dive into the ocean unless you know the water depth.

Be especially cautious when the surf is high.

Cover with petroleum jelly or a film of oil, as this will cause the tick to re-surface.

When the insect is free, remove with tweezers.

If flu-like symptoms occur within two weeks, seek medical attention. 

Make note of the location of all fire extinguishers and alarm pull stations.

Knowing this information could make the difference in a life or death situation.

Don’t forget to inform your guests or family members of the information provided on this page and choose a specific location to meet in case of a separation once you have exited the building.

In the event of an actual fire in your villa or other areas of the building in which you are staying, AN ALARM WILL SOUND.

Never assume that it is a false alarm. Please exit the building in a safe orderly manner.

DO NOT RUN!!

Please exit down the stairwells located at either end of the building closest to your villa.

DO NOT ATTEMPT TO USE THE ELEVATOR.

After exiting the building, maintain a safe distance away from the building. Structural fires can cause a collapse of the structure or falling debris. An employee of Spinnaker Resorts or a Fire Department representative will let you know when it is safe for you to return to your villa, if at all possible.

If you have a fire in your villa or you notice smoke or flames in another area:

1) DIAL 9-911 on your villa phone or use a fire alarm emergency pull station located on all floors at each end of each hallway and next to each elevator area.

2) If you call 911 you may be asked for the address. It is 45 Waterside Drive; please also give the dispatcher the building number or location of the fire. (Note: the first two (2) numbers of your villa followed by “00” is your building number, e.g. Unit 5245 is in Building 5200).

3) Fire Extinguishers are located in each villa, either in the laundry area or air conditioning closet. If you cannot find the fire extinguisher upon arrival, contact the facilities (maintenance) department by dialing “0” on your villa phone and a staff member will assist you. DO NOT PUT YOURSELF IN DANGER. Directions for use of a fire extinguisher are located on the extinguisher.

4) Two additional fire extinguishers are located in wall mounted cabinets at the end of each hallway near the stairwells on each floor and are marked “FIRE EXTINGUISHER”. Please dial “0” from your villa phone if you have any questions on the above information.

It is 45 Waterside Drive; please also give the dispatcher the building number. (Note: the first two (2) numbers of your villa followed by “00” is your building number, e.g. Unit 5245 is in Building 5200).

The Wi-Fi password can be found on your Keycard Folder.

Accept the Terms of Service and connect to get online.

Connect to Wi-Fi on your iPhone, iPad, or Mac

• From your Home screen, go to Settings > Wi-Fi.
• Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.
• Tap the name of the Wi-Fi network that you want to join. Before you can join the network, you might be asked to enter the network’s password or agree to terms and conditions.

Connect to Wi-Fi networks on your Android device

To use Wi-Fi the way you want, you can change how and when your phone connects.

When you have Wi-Fi turned on, your phone automatically connects to nearby Wi-Fi networks you’ve connected to before. You can also set your phone to automatically turn on Wi-Fi near saved networks.

• Turn on & connect
• Swipe down from the top of the screen.
• Touch and hold Wi-Fi .
• Turn on Use Wi-Fi.
• Tap a listed network. (Networks that require a password have a Lock .)

Tip: After you connect, the network is “Saved.” When your phone is near and Wi-Fi is on, your phone automatically connects to this network.

Connect to a Wi-Fi network to Windows 

Select the Network icon on the taskbar. The icon that appears depends on your current connection state. If you don’t see one of the network icons (or a similar one) shown in the following image, select the Up arrow to see if it appears there.

Choose the Wi-Fi network you want, then select Connect.

Type the network password, and then select Next.

Technical Support

If you are in need of Technical Support, contact Hargray Technical Support at 888-289-5239 or dial “20” from your villa phone.